“I went to sign on like normal and the woman said ‘You’ve got an appointment at 10.30.’ No one had sent me a letter but when I went over to the other side of the office there was about 10 people all waiting to see the man for the appointment and none of us had been sent the letter.
If you’re late for an appointment you get the third degree but they can keep you waiting as long as they like and you have to keep your mouth shut. The man didn’t know what he was doing and after waiting an hour he was very nice but there was no apology and at the end he handed me a letter that said that because they were doing something with national insurance numbers my benefits would be delayed by at least a week. I didn’t know this so instead of making £60 last 7 days I should have made it last 14. Now I’ve got no money for at least a week.”
NB when the huge majority of people on benefits say they’ve got no money they don’t mean they’re going to have to break into savings, they mean they’ve got no money.